Terms of service

UNUMAN ONLINE STORE TERMS AND CONDITIONS

INTRODUCTION

Welcome to UNUMAN online store. This document sets forth the terms of use for our store. By using terms "we," "us," "our," we refer to UNUMAN. By using our website and making purchases, you accept the following terms.

SECTION I - BASIC RULES

When using our store, you:

  • Declare that you are of legal age or have guardian's consent
  • Agree not to use the store for illegal purposes
  • Must not transmit malicious software
  • Accept that violation of rules may result in blocking access to the store

SECTION II - GENERAL CONDITIONS

  • We may refuse to provide services without stating a reason
  • Your data is transmitted in accordance with security principles
  • Payment card information is always encrypted
  • You may not copy or resell any part of our services

SECTION III - TECHNICAL REQUIREMENTS

To use the store, you need:

  • Device with internet access
  • Current web browser (Chrome, Firefox, Safari or Edge)
  • Enabled cookies and JavaScript
  • Active email address
  • Screen resolution minimum 1024x768 pixels
  • PDF reader (for invoices and documents)

SECTION IV - SCOPE OF SERVICES

We provide the following electronic services:

  • Online store operation and product sales
  • Customer account management
  • Newsletter with product information and promotions
  • Contact form
  • Product reviews and comments system
  • Electronic payment processing
  • Order tracking system

SECTION V - ENTERING INTO AND TERMINATING AGREEMENTS

1. Entering into Agreements

Agreement is concluded upon:

  • Store account registration
  • Placing an order without registration
  • Newsletter subscription
  • Using contact form

Required for agreement:

  • Terms acceptance
  • Providing true personal data
  • Giving required consents

2. Agreement Termination

Customer may terminate agreement:

  • At any time without reason
  • With immediate effect
  • By deleting account, unsubscribing from newsletter, or ceasing store use

UNUMAN may terminate agreement:

  • In case of terms violation
  • After prior notice
  • With immediate effect for serious violations

SECTION VI - PROHIBITIONS

It is forbidden to provide:

  • Content violating law
  • Content inciting hatred
  • Content violating rights of others
  • Malicious software
  • Spam and unauthorized marketing content
  • False or misleading information

SECTION VII - ORDERS AND PAYMENTS

SECTION VIII - PRODUCTS AND PRICES

  • We strive to keep product information current and accurate
  • Product photos may slightly differ from actual appearance
  • Prices subject to change without notice
  • We may modify or withdraw products
  • Significant changes announced on website

SECTION IX - COMPLAINTS

1. Filing Complaints

Complaints accepted via:

 

2. Formal Complaint Requirements

Complaint must include:

  • Contact details (name, surname, address, email)
  • Order number or transaction ID
  • Detailed problem description
  • Expected solution
  • Proof of purchase
  • Product defect photos (if applicable)

3. Complaint Process

  • Complaint receipt confirmation: within 48 hours
  • Resolution time: within 14 days
  • Decision notification: electronic or written
  • Approved complaint fulfillment: within 14 days

SECTION X - RETURNS

SECTION XI - PERSONAL DATA

SECTION XII - FINAL PROVISIONS

1. Terms Changes

  • We may modify terms
  • Changes announced on website
  • Continued store use means accepting changes

2. Law

Terms governed by Polish law.

3. Severability

If any provision becomes invalid, remaining provisions stay in force.

SECTION XIII - COMPANY DATA AND CONTACT

UNUMAN is a brand of NASDRA sp. z o.o. al. Lotnikow 1, building 3 02-668 Warsaw NIP: PL 521 402 3403 REGON: 525554930 KRS: 0001041447

Contact: Email: hello@unuman.com Phone: +48 604 509 462 Address: ul. Puławska 53b/61a, 02-507, Warsaw

Terms effective from January 7, 2025